Suitable for candidates working in a customer service role who are responsible for making changes within a customer service environment
Candidates need to complete a total 42 credits. There are two mandatory units and the remaining credits are to be made up from the optional units.
Mandatory units:
• demonstrate understanding of customer service
• demonstrate understanding of the rules that impact on improvements in customer service
Optional units:
• make customer service personal
• recognise diversity when delivering customer service
• deliver customer service to difficult customers
• lead a team to improve customer service
You will build a portfolio of evidence and be assessed in the workplace by one of our assessors. Evidence will be a mixture of observation, witness testimony, professional discussion and candidate evidence
Candidates ideally qualified to Level 2 standard and should be working in a position where they will be able to make decisions which affect customer service
Funding may be available, call to make enquiries 01823 366555
The Business Centre - 01823 366 555 or email enterprise@somerset.ac.uk