Operations/Departmental Manager Higher Apprenticeship Level 5

Course Details

  • Start Date
    September 2020
  • Duration
    2 years
  • Attendance
    Part Time
  • Awarding Body
    CMI
  • Cost
    TBC
  • Centre Location
    Taunton
  • Course Description

    An operations/departmental manager is generally someone who is able to manage teams and/or projects, and has responsibility for planning, delivering and achieving departmental goals and objectives. They are accountable to a more senior manager, head of department or small business owner, and are responsible for the operational and/or policy delivery of the organisation’s strategy.

    This Apprenticeship has been designed to provide access to development opportunities for as wide a range of individuals as possible. This includes individuals who wish to develop into professional management, as well as those who may already have established practical experience but who wish to develop their theoretical understanding of management skills.

    It is applicable to professional managers from all sectors - the private, public or third sector - and all sizes of organisation. It will typically take up to 2 ½ years to complete, although the exact duration will be dependent on the previous experience of the individual.

    As part of this Apprenticeship you will study a CMI Level 5 Diploma in Management & Leadership which will cover the knowledge elements required. This comprises of the following units:

    • Principles of Management and Leadership in an Organisational Context
    • Principles of Developing, Managing and Leading Individuals and Teams to Achieve Success
    • Managing Stakeholder Relationships
    • Managing Projects to Achieve Results
    • Managing Change
    • Creating and Delivering Operational Plans
    • Managing Finance
    • Using Reflective Practise to Inform Personal and Professional Development

    Key Benefits

    • Gain the knowledge of the essential models and theories of management and leadership whilst ensuring your team achieves their organisational objectives
    • Enhance your management skills and techniques, individual qualities and approaches, vital for a successful career advancement in management
    • Increase your knowledge and understanding of how a manager should lead, handle processes and guide people
    • Apply the learnt theories and models to practical situations within your workplace, helping you to influence work place problems more effectively while you study the course
  • Teaching and Assessment

    This is a blend of knowledge-focused workshops and the recording of practical skills and behaviours, meeting the following requirements:

    • Development of a portfolio of evidence
    • Completion and achievement of the CMI Level 5 Diploma in Management. This entails completing and passing eight assignments.
    • Regular performance reviews between Apprentice, line manager and BTC Skills Coach
    • Feedback from line manager, peers and direct reports (including 180/360 degree feedback or equivalent)
    • Continuing Professional Development Log to be maintained as part of the Portfolio
    • Undertaking a work-based project typically during the last six months of the apprenticeship
    • Off the job training log

    Achievement of the Apprenticeship will depend on Apprentices successfully completing a number of assessment activities.

    The methods used will ensure that the Apprentice is assessed across the whole of the published Operations/Departmental Manager Standard.

    Apprentices are allocated a Skills Coach to guide you through your learning journey.
    They are available by telephone, email and via online means to discuss course materials and give support and assistance.

    Site visits to employer premises to conduct reviews / performance observations and offer guidance are arranged as well as support and assessment in the virtual learning environment.

    The decision to proceed to the End-Point Assessment (to complete your Apprenticeship and determine grading), will be taken by your line manager (employer) and you, with input from your BTC Skills Coach.

  • Progression Opportunities

    On completion, Apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with three years’ management experience can apply for Chartered Manager status through the CMI.

  • Entry Requirements

    Typically, entrants will:

    • Be employed in a junior/middle management position (one year minimum).
    • Will successfully complete initial assessments in English and maths to the required level.
    • Will typically hold five GCSEs at Grade C or higher.
    • May hold CMI Certificate in First Line Management or an NVQ Level 4 in Management

    Apprentices without Level 2 English and maths will need to achieve this level prior to taking the End-Point-Assessment.

    Mature leaners without the stated entry requirements but with appropriate experience, are encouraged to apply.

  • Who to contact with your questions

    Whether you are a business owner/senior manager considering how CMI Apprenticeships could benefit your organisation, or an individual seeking to gain a recognised management qualification whilst earning a salary, please complete the enquiry form here and a member of the team will be in touch with more information. 

  • Meet your lecturers

    Steve McLauchlan (MBA), Management Consultant

    Steve has a background in leading and managing strategic change programmes and operations functions at senior executive level. His experience extends across business analysis, customer and supplier relationship management, organisational analysis and design and programme/project management. Steve also teaches and coaches on degree level programmes for senior leaders across the public sector, with emphasis on leading organisational and cultural change, quality improvement, comunication and building high performance teams.

    Sarah Tudor (Masters in Education)

    Sarah has been teaching and leading in Further Education for 19 years and in that time has always focused on outstanding achievements for students and stakeholders. She has specialisms in Sports Management, through Sports Centre Management and Regional Leadership posts, and Educational Leadership through Post compulsory middle and senior Leadership roles.

    Nick Kilduff 

    Nick is an accomplished, versatile and people focussed Skills Coach with Managerial and Supervisory experience which has been gained through work across a number of roles in Education, Retail (Tesco and Marks and Spencer) and TV/ Film post production
    (The Great British Bake Off, Blue Planet and The One Show). Dedicated to building a positive, trusting and collaborative environment to enable learning with a considered, patient and supportive approach.