An operations/departmental manager is someone who manages teams and/or projects, and achieving operational or departmental goals and objectives, as part of the delivery of the organisations strategy. They are accountable to a more senior manager or business owner. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities and job titles will vary, but the knowledge, skills and behaviours needed will be the same.
Key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring. Roles may include: Operations Manager, Regional Manager, Divisional Manager, Department Manager and specialist managers.
Units of study/what is involved – depending on the requirements of your organisation, elements of the units of study might will be tailored to meet their organisational needs but will cover the following:
Organisational Performance, delivering results with units such as:
Interpersonal Excellence, managing people and developing relationships with units such as:
Personal Effectiveness, managing self with units such as:
Teaching and Assessment
On-programme assessment will include regular assessment involving your employer and UCS, development of a portfolio demonstrating learning and development activities within the workplace, evidence of 360-degree feedback within the ongoing development portfolio.
Apprentices will attend monthly, one day face-to-face workshops from 9.30am - 4pm on Wednesdays at our Taunton campus. These workshops will cover skills coaching to to develop leadership, management and communication skills on an individualised basis and enrichment activities to build skills in the areas of communication, presentations, interview and assignment writing.
In addition to the workshops learners can access on line resources to support their learning activities.
Reviews will take place every 6 weeks in the workplace with the apprentice and employer.
The typical duration for this apprenticeship is 24 months, but will depend on the previous experience of the apprentice.
On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.
Further development/progression routes will be available, which include higher level qualifications and professional development leading to Fellow or Chartered Fellow status.
Employer led but typically 5 GCSEs at grade 4 or above. Mature students without the stated entry requirements but with appropriate experience are encouraged to apply.
Information about other CMI Apprenticeships offered at UCS that may be of interest can be found at these links;
Apprenticeships are termed, roll on roll off. This means there are a number of points in the year when an apprentice can start their course.
Who to contact with your questions
Whether you are a business owner/senior manager considering how CMI Apprenticeships could benefit your organisation, or an individual seeking to gain a recognised management qualification whilst earning a salary, please complete the enquiry form here and a member of the team will be in touch with more information.
Meet your lecturers
Steve McLauchlan (MBA), Management Consultant
Steve has a background in leading and managing strategic change programmes and operations functions at senior executive level. His experience extends across business analysis, customer and supplier relationship management, organisational analysis and design and programme/project management. Steve also teaches and coaches on degree level programmes for senior leaders across the public sector, with emphasis on leading organisational and cultural change, quality improvement, comunication and building high performance teams.
Sarah Tudor (Masters in Education)
Sarah has been teaching and leading in Further Education for 19 years and in that time has always focused on outstanding achievements for students and stakeholders. She has specialisms in Sports Management, through Sports Centre Management and Regional Leadership posts, and Educational Leadership through Post compulsory middle and senior Leadership roles.
Nick is an accomplished, versatile and people focussed Skills Coach with Managerial and Supervisory experience which has been gained through work across a number of roles in Education, Retail (Tesco and Marks and Spencer) and TV/ Film post production
(The Great British Bake Off, Blue Planet and The One Show). Dedicated to building a positive, trusting and collaborative environment to enable learning with a considered, patient and supportive approach.