Operations/Departmental Manager Higher Apprenticeship Level 5

Course Details

  • Start Date
    September 2020
  • Duration
    2 years
  • Attendance
    Part Time
  • Awarding Body
    CMI
  • Cost
    TBC
  • Centre Location
    Taunton
  • Course Description

    As an operations/departmental manager you will be someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of your organisation’s strategy. You are accountable to a more senior manager or business owner.

    Your specific responsibilities and job title may vary, but the knowledge, skills and behaviours needed will be the same. Your key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


    As part of this apprenticeship standard you will study a CMI Level 5 Diploma in
    Management & Leadership which will cover the majority of the knowledge and
    skills elements required. This may include the following units:


    • Using reflective practice to inform personal and
    professional development
    • Principles of management and leadership in an
    organisational context
    • Developing, managing and leading individuals and teams to success
    • Creating and delivering operation plans

  • Teaching and Assessment

    On-programme assessment will include regular assessment (involving your employer and University Centre Somerset), development of a portfolio demonstrating learning and development activities within the workplace and evidence of 360-degree feedback within the ongoing development portfolio. At the point of ‘gateway readiness’ you will be prepared for
    End Point Assessment which will include a test of knowledge using scenarios, competency-based interview, assessment of portfolio evidence, a presentation of work-based project approach and findings with Q&A.
  • Progression Opportunities

    On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with three years’ management experience can apply for Chartered Manager status through the CMI.

  • Entry Requirements

    Typically entrants will be:
    • Employed in a junior/middle management position (one year minimum)
    • Have a CMI Certificate in First Line Management or an NVQ Level 4 in Management

    Mature students without the stated entry requirements but with appropriate experience, are encouraged to apply.

  • Who to contact with your questions

    Whether you are a business owner/senior manager considering how CMI Apprenticeships could benefit your organisation, or an individual seeking to gain a recognised management qualification whilst earning a salary, please complete the enquiry form here and a member of the team will be in touch with more information. 

  • Meet your lecturers

    Steve McLauchlan (MBA), Management Consultant

    Steve has a background in leading and managing strategic change programmes and operations functions at senior executive level. His experience extends across business analysis, customer and supplier relationship management, organisational analysis and design and programme/project management. Steve also teaches and coaches on degree level programmes for senior leaders across the public sector, with emphasis on leading organisational and cultural change, quality improvement, comunication and building high performance teams.

    Sarah Tudor (Masters in Education)

    Sarah has been teaching and leading in Further Education for 19 years and in that time has always focused on outstanding achievements for students and stakeholders. She has specialisms in Sports Management, through Sports Centre Management and Regional Leadership posts, and Educational Leadership through Post compulsory middle and senior Leadership roles.

    Nick Kilduff 

    Nick is an accomplished, versatile and people focussed Skills Coach with Managerial and Supervisory experience which has been gained through work across a number of roles in Education, Retail (Tesco and Marks and Spencer) and TV/ Film post production
    (The Great British Bake Off, Blue Planet and The One Show). Dedicated to building a positive, trusting and collaborative environment to enable learning with a considered, patient and supportive approach.