Level 5 Operations/Departmental Manager Apprenticeship

Course Details

  • Start Date
    September 2019
  • Duration
    2 years
  • Attendance
    Part Time
  • Awarding Body
    CMI
  • Cost
    TBC
  • Centre Location
    Taunton
  • Course Description

    As an operations/departmental manager you will be someone who manages teams and/or projects, and achieves operational or departmental goals and objectives, as part of the delivery of your organisation’s strategy. You are accountable to a more senior manager or business owner. Your specific responsibilities and job title may vary, but the knowledge, skills and behaviours needed will be the same. Your key responsibilities may include creating and delivering operational plans, managing projects, leading and managing teams, managing change, financial and resource management, talent management, coaching and mentoring.


    As part of this apprenticeship standard you will study a CMI Level 5 Diploma in
    Management & Leadership which will cover the majority of the knowledge and
    skills elements required. This may include the following units:


    • Using reflective practice to inform personal and
    professional development
    • Principles of management and leadership in an
    organisational context
    • Developing, managing and leading individuals and teams to success
    • Creating and delivering operation plans
    • Managing stakeholder relationships
    • Managing projects to achieve results
    • Managing change
    • Managing finance

  • Teaching and Assessment

    On-programme assessment will include regular assessment involving your employer and UCS, development of a portfolio demonstrating learning and development activities within the workplace, evidence of 360-degree feedback within the ongoing development portfolio.

    Apprentices will attend monthly, one day face-to-face workshops from 9.30am - 4pm on Wednesdays at our Taunton campus.  These workshops will cover skills coaching to to develop leadership, management and communication skills on an individualised basis and enrichment activities to build skills in the areas of communication, presentations, interview and assignment writing.

    In addition to the workshops learners can access on line resources to support their learning activities.

    Reviews will take place every 6 weeks in the workplace with the apprentice and employer.

    The typical duration for this apprenticeship is 24 months, but will depend on the previous experience of the apprentice.

  • Progression Opportunities

    On completion, apprentices can register as full members with the Chartered Management Institute and/or the Institute of Leadership & Management, and those with 3 years’ of management experience can apply for Chartered Manager status through the CMI.

    Further development/progression routes will be available, which include higher level qualifications and professional development leading to Fellow or Chartered Fellow status.

  • Entry Requirements

    Employer led but typically 5 GCSEs at grade 4 or above. Mature students without the stated entry requirements but with appropriate experience are encouraged to apply.

    Information about other CMI Apprenticeships offered at UCS that may be of interest can be found at these links;

    Level 3 Team Leader/Supervisor Apprenticeship 

    Level 6 Chartered Manager Degree Apprenticeship 

    Apprenticeships are termed, roll on roll off. This means there are a number of points in the year when an apprentice can start their course.

  • Who to contact with your questions

    Whether you are a business owner/senior manager considering how CMI Apprenticeships could benefit your organisation, or an individual seeking to gain a recognised management qualification whilst earning a salary, please complete the enquiry form here and a member of the team will be in touch with more information. 

  • Meet your lecturers

    Steve McLauchlan (MBA), Management Consultant

    Steve has a background in leading and managing strategic change programmes and operations functions at senior executive level. His experience extends across business analysis, customer and supplier relationship management, organisational analysis and design and programme/project management. Steve also teaches and coaches on degree level programmes for senior leaders across the public sector, with emphasis on leading organisational and cultural change, quality improvement, comunication and building high performance teams.

    Sarah Tudor (Masters in Education)

    Sarah has been teaching and leading in Further Education for 19 years and in that time has always focused on outstanding achievements for students and stakeholders. She has specialisms in Sports Management, through Sports Centre Management and Regional Leadership posts, and Educational Leadership through Post compulsory middle and senior Leadership roles.

    Nick Kilduff 

    Nick is an accomplished, versatile and people focussed Skills Coach with Managerial and Supervisory experience which has been gained through work across a number of roles in Education, Retail (Tesco and Marks and Spencer) and TV/ Film post production
    (The Great British Bake Off, Blue Planet and The One Show). Dedicated to building a positive, trusting and collaborative environment to enable learning with a considered, patient and supportive approach.