This apprenticeship develops confident, adaptable and commercially aware hospitality managers who can lead teams and oversee high-quality service across a range of settings such as restaurants, hotels, bars, contract catering or events environments. Learners build strong leadership behaviours while applying operational, financial and regulatory knowledge to manage day-to-day activity and ensure customer satisfaction.
Training combines workplace experience with structured off-the-job learning to strengthen decision making, problem solving and communication. Apprentices learn how to coordinate teams, manage rotas, handle customer feedback, maintain compliance standards and support a positive working culture, all of which contribute to efficient and profitable hospitality operations.
By the end of the programme, learners can effectively lead a department or function, balance service and business priorities, support staff development, and ensure guests receive consistently high levels of service aligned to organisational expectations.
Topics may include:
This apprenticeship develops confident, adaptable and commercially aware hospitality managers who can lead teams and oversee high-quality service across a range of settings such as restaurants, hotels, bars, contract catering or events environments. Learners build strong leadership behaviours while applying operational, financial and regulatory knowledge to manage day-to-day activity and ensure customer satisfaction.
Training combines workplace experience with structured off-the-job learning to strengthen decision making, problem solving and communication. Apprentices learn how to coordinate teams, manage rotas, handle customer feedback, maintain compliance standards and support a positive working culture, all of which contribute to efficient and profitable hospitality operations.
By the end of the programme, learners can effectively lead a department or function, balance service and business priorities, support staff development, and ensure guests receive consistently high levels of service aligned to organisational expectations.
Topics may include:
On completion, learners can progress into roles such as restaurant manager, front office manager, bar manager or events manager. Further development routes may include higher-level programmes such as the hospitality operations manager (level 4–5), leadership and management qualifications, or specialist pathways in events, revenue management or human resources. Long-term progression could lead to positions such as operations manager, general manager or multi-site manager within the hospitality sector.
GCSE English and maths at grade 4 or above is desired and you must also have secured suitable employment in a professional kitchen before starting the apprenticeship, as on-the-job training is essential to the programme.
The course fee is £300.00* per year of study.
For more information regarding course fees, please read our 'Fees and Funding' page.
*Fees are subject to review annually. The fees for existing students may be increased annually in line with the Retail Price Index.