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Complaints

We aim to ensure all learners, customers and other stakeholders enjoy and benefit from their experiences and are satisfied with the standards of all aspects of University Centre Somerset.

We seek and value feedback to help us maintain and improve a high quality level of service. Enabling people to provide feedback, including complaints is an important part of this. Our University Centre Somerset complaints policy is available to download on our Policies and Regulations page.

Making a complaint

It is always best to resolve matters as quickly as possible. In the first instance, discuss the matter with the person or representative from the area directly involved, this might be your lecturer, tutor, Head of Department or the Awarding Organisation of your course.

If you are not satisfied with the outcome of your verbal complaint or you do not feel comfortable complaining verbally, you can contact us in one of the following ways:

Following your complaint

We will investigate your concerns and give you an answer in writing within 20 working days of receipt of your complaint. If you are not happy with the outcome of the complaint you can appeal. Refer to our Complaints Policy document for more details.