Information on how our courses are being delivered this academic due to Covid-19 can be found at this link: http://bit.ly/heinfo2020
This information will tell you what you can expect in relation to the delivery of your course during 2020-21. Unless the national and/or local situation changes we are anticipating that our 2021-22 delivery methods will be similar. Further information about 2021-22 will be added at a later date.
We are expecting to run a hybrid method of teaching, based online, with access to on-campus resources on a planned basis with priority for those modules where specialist resources are needed. We aim to work towards more on-campus delivery using two key principles:
• Student and staff safety and wellbeing
• Supporting you to continue to learn and make progress
It is important that you are fit and well enough to undertake or continue your course, using both online and hopefully, on-campus delivery and that you feel able to cope with this method of learning. You will need to have access to a suitable computer or laptop, as well as an appropriate place to be able to concentrate, engage in remote learning and time to dedicate to your studies and complete your assessments. Bursaries are available for those who meet the eligibility criteria which may help you to purchase IT equipment. This will be on a first come first served basis with priority to certain groups of students as set out in the UCS Access and Participation Plan 2020-25 which is available here.
|University Partner/ Awarding Body||
Overview of the complaints process
|Plymouth University||The College may resolve the complaint informally. If this is not possible and the complaint becomes formal you must complete the university’s ‘Formal Complaint Form’ (contained in their policy) and email it to the University at firstname.lastname@example.org. The University will work with the College for Stage 2 of their policy to enable the investigation of and response to the complaint.
The university’s complaints policy and guidance is available from their website: https://www.plymouth.ac.uk/student-life/your-studies/essential-information/complaints-appeals
|Oxford Brookes University||
The College’s HE Complaints process is used in the first instance. Once the College’s policy is exhausted you can then complain to the University via their ‘Collaborative Provision’ process. You will normally need to do this within 10 days of the date of the College’s final response. Please ensure you make yourself familiar with what the University will consider and what they will not consider before taking a complaint to them.
|The Open University (OU)||The College’s HE Complaints process is used in the first instance. If this has been exhausted, and the complaint is directly related to the academic standards of the OU validated programme on which you are studying, then you can complain to the Open University by submitting a formal complaint as soon as possible and within three months of the outcome of the College’s processes. If the complaint is not related to academic standards the OU may pass your complaint back to the College or you may go straight to the Office of the Independent Adjudicator for Higher Education (OIAHE).|
|University of the West of England (UWE)||
The College’s own process is used in the first instance. Once the College’s policy is exhausted you can then move to Stage Three of UWE’s Complaints Procedure.
The College’s own process is used in the first instance. Once the College’s policy is exhausted then you can refer your complaint to Pearson. The College must send any documents, regarding unresolved complaints, to Pearson within 28 days of Stage 2 concluding.